Nextiva Services Review

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Regardless of the size of your business or call center, Nextiva has a VoIP phone plan to fit your needs. 

In addition to voice calling, you get various other useful features on every plan. For example, Nextiva provides platforms for sales and service and remote workforce management. With a wide range of plans, it's a great option for most businesses looking for a versatile VoIP service provider.

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Compare Nextiva to the Top VoIP Phone Services


Nextiva is the best VoIP phone service when it comes to flexibility.


Even large corporations can use this software; it's suitable for all businesses.


Nextiva offers a comprehensive set of services that is unmatched in the industry. Client relationship management, remote work, call centers, and more can benefit from the platform's features.



There are many advantages to Nextiva rated business phone system, but there are also several other VoIP phone services available. The information you'll find in comparing the best VoIP phone services covers everything you need to know about each one. It's important to know what type of business or situation each service is best suited to. Check out the rest of our picks.




How Nextiva Works and How It Doesn't Work


Unlike other VoIP providers, Nextiva offers several unique features. Video conferencing, team chat and collaboration tools faxing, and much more are all included in this all-in-one business communications provider.




A 99.999 percent uptime and round-the-clock customer support are two of the phone service's most notable features. Allowing businesses to keep their current phone numbers is known as call porting (in most cases).




More than 45 features are included in the business phone plans to improve performance and use. Businesses of all sizes can benefit from features such as unlimited nationwide calling, voicemail-to-email, free phone numbers, and online faxing. who can also port over existing business plan phone numbers to Nextiva for no additional charge?




For businesses, Nextiva offers a variety of options, including the option to purchase or lease Nextiva-branded VoIP phones. Pre-configured Nextiva phones allow for immediate use.




Many sales and service tools are available to assist the sales, marketing, and customer service departments. who can display Customer-specific information immediately during a phone call using a technology known as "call pop," for example? who can fully unify Customer-focused efforts thanks to a built-in CRM that competes with other standalone CRMs?




Thanks to the Nextiva app for smartphones and computers, workers can stay in touch wherever they are. Co space, a remote workforce management tool provided by Nextiva, can be used in place of Slack and other third-party apps.




In a nutshell, Nextiva is a one-stop-shop for all things business-related. Choosing Nextiva means a company will have access to various tools and applications that seamlessly integrate. There's no need to worry about platform switching or integrations during the workday. Saving money is another benefit of this strategy.




Nextiva's pricing structure is a little more complicated than a more basic VoIP service, and its prices are higher. Businesses can save money by carefully monitoring the number of users and choosing longer contracts with lower charges.




The Good


According to Nextiva, the service has a 99.999 percent uptime and no reported outages in 2019. According to Nextiva's uptime rate of 99.999%, the company provides the performance and reliability that businesses require. Businesses suffer when their VoIP service goes down, so Nextiva's dependability is a welcome feature.




Customer Support: Nextiva provides round-the-clock customer support, so who can resolve issues quickly and efficiently. Even the cheapest Essential plan comes with this level of customer service.




Quality Training: Nextiva provides various training options for its employees to learn the technology. A company can arrange an on-site, one-on-one training session for a more personalized experience. On the other hand, who can receive the same detailed guidance via remote delivery via training webinars.




With Co space, Nextiva users don't have to rely on Slack. This workplace management tool is designed for remote teams and includes screen sharing, messaging, file uploads, etc. Team members can use Co space to stay connected and engaged throughout the day to increase productivity.




Customer Service and Sales Tools: Nextiva goes above and beyond basic VoIP service by providing useful customer service and sales tools to businesses. Tools like Call Pop enable customer service representatives to have more productive conversations by displaying pertinent caller information on the computer screen as soon as the call is received. As a result of sales tools like the Sales Pipeline CRM, teams can work together to ensure that leads receive the proper follow-ups, thereby increasing their chances of conversion.




The Worst


Although Nextiva offers a wide range of services, the cost of using Nextiva is higher than that of other VoIP providers. Suppose a company only needs a basic VoIP service and no extra bells and whistles. In that case, a different provider will save them money.




Intricate Pricing: Nextiva's plans are priced based on the number of users a company has. This could complicate the pricing structure of the plan. The company's pricing structure allows for many optional services, so companies considering Nextiva may want to inquire for a more detailed quote.




Expensive Annual Plans: Nextiva plans are billed monthly or annually, depending on your preference. It is much more expensive to subscribe to a monthly plan than an annual one. A business can save money by signing a contract for 12, 24, or 36 months, but it requires a longer-term commitment.




Pricing and Plan Options for Nextiva


To meet the needs of small and medium-sized businesses, Nextiva offers four package tiers, ranging from the most basic to the most advanced in terms of sales productivity and ticket management. Large and small organizations alike can use these strategies to their advantage. You can also save money on their regular prices by taking advantage of their regular promotions. Find out about the current promotion by clicking on this link.


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Per-user, per-month costs are included in the package pricing, who can pay monthly or annually. Smaller teams pay more per user per month, but larger teams pay less per month. If you have a team of one to four people, the Essential plan costs $23.95 per user per month, billed annually. Teams of 100 or more can pay $17.95 per user per month, billed annually, for a more affordable rate.




These plans are reasonably priced. Advanced features like voicemail-to-email notifications and a mobile and desktop app are included in every plan, even the Essential one. Businesses should carefully review the pricing structure, with tiers starting at 1, 5, 20, and 100 seats. Nextiva plans are best suited to businesses with just enough seats to qualify for the next higher plan.




Cost of Nextiva's Basic Plan


All the features a small business needs are included in the Nextiva Essential plan. Other perks include voicemail to email notifications, 24/7 customer support, and unlimited voice and video calling options.




If you're just getting started with VoIP or looking to switch providers, the Essential plan is the best option for you. At an affordable price for small businesses and startups, it provides all the necessities plus a lot more.




Pricing for Nextiva Pro Services


As a result, it's better suited to smaller organizations than the Essential plan. Unlimited conference calls with up to 40 participants and unlimited video conferencing with up to 250 participants are just a few of the standout features offered by this plan.




With its professional setup and integrations with platforms like Salesforce and Hubspot, this more comprehensive plan is an excellent option for sales and marketing teams. For the price, it has a powerful set of features.




Pricing for Large-Scale Use of Nextiva


The Enterprise plan is best suited for small and medium-sized businesses. Unlimited video conferencing and voice recording with an unlimited number of participants have been included and the same great features as the Professional plan.




This plan is more flexible and streamlined because of its integrations with Microsoft Teams, Oracle Sales Cloud, and ServiceNow. The Enterprise plan, according to Nextiva, is the most popular. Larger teams will appreciate the time-saving and automation benefits of the new features.




Nextiva's Best Price Guarantee


Large businesses will benefit greatly from the Ultimate plan. Additional features include sales productivity, ticketing, and pipeline management in addition to the other three plans.




The most expensive option is the Ultimate plan, which also serves as a sales and marketing device. It's ideal for large teams with a lot of sales and marketing requirements.



Solutions for Small Businesses by Nextiva


Nextiva's small business solutions can be purchased as an all-inclusive package, or a business can select individual service elements. Nextiva is a highly versatile option for small businesses, regardless of their needs or budgets, thanks to the ability to select only the services required.



Use of a Telephone


Numerous features make Nextiva's phone service an excellent choice for most small businesses. Most small business needs can be met by this service thanks to features like SMS text messaging, voicemail to email conversions, call queuing, and unlimited calling. An auto attendant feature and automatic call forwarding can help your company run more smoothly.




App for Instant Messaging


It's possible to work more efficiently from any location with the Nextiva desktop app or mobile phone apps for Android and iOS devices. Users can call, conference, chat, video, and share screens with the app, whether on a one-on-one or a group call.




Whether you're on the go or sitting at your desk, your essential communication tools are all in one place. Thanks to the mobile app's ease of use and desktop compatibility, your communication tools follow you wherever you go.


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CRM for the Sales Process


Nextiva stands out from the competition because of its Sales Pipeline CRM. Sales and customer service teams will find a wealth of functionality in the CRM. Nextiva is more than just a phone service for small businesses.




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As a result of artificial intelligence, such as customer satisfaction scoring, the CRM is a valuable tool for enhancing a team's productivity. With live sales forecasting, automated reminders, and 360-degree pipeline visuals, teams can ensure that leads aren't overlooked and take advantage of opportunities. who can also tailor the CRM to suit your needs?




Nextiva lets you consolidate your VoIP and CRM needs into a single platform, saving you time and money. With Nextiva, companies can coordinate customer interactions across email, phone, survey, and chat.




No space


Replaces Zoom and Slack, Nextiva's team collaboration and video tool, with Co space. To keep everyone on the same page, Co space provides a variety of tools for communication and collaboration, including screen sharing, task management, and more.


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Teams can share files, links, and other information in real-time via group chats like this one. Because of Cospace's encryption, your team members can securely share screens, upload files, and send messages.




The task tracking feature includes reminders, due dates, and notifications, which help keep teams on track. Even if a team is spread out across the globe, it's simple to set up a meeting.




Co space is yet another way that Nextiva distinguishes itself from the competition. This is an essential tool if you want to keep all of your company's communications in one place.




Business Solutions for Large Organizations from Nextiva


For modern businesses on a larger scale, Nextiva offers a variety of options. These large-scale business solutions are perfect for expanding companies. Nextiva provides 99.999 percent uptime for large-scale operations and no reported outages in 2019 and 2020.




Thanks to a simple installation and training process, a business can quickly get up and running with Nextiva. Webinars, one on one, and on-site training options are all available.


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Phone System for the Company


Because of its high dependability and extensive feature set, Nextiva's Enterprise Phone System is ideal for companies of all sizes. This cloud-based phone service is perfect for both local and remote teams. Team members can access the remote office phone system and make and receive calls using a computer or cell phone.


Additionally, this system is loaded with cutting-edge features that make it flexible and time-saving. The Nextiva Inbox with Call Pop enables a team of people to work together from a single workspace to manage all of their communications.


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The ease with which who can set it up and the numerous apps it can be integrated with—such as those for billing and customer service—make Nextiva an excellent choice for most large businesses. In addition, who can create call flows to ensure that calls are routed to the correct location. At the same time, detailed analytics can help you improve call quality and customer service.



An Internet-based phone service


For customer service and customer support, Nextiva's VoIP call center system can handle large volumes of incoming call traffic. There are various automated options available to businesses, including customer support and self-service.



Thanks to the numerous features it offers, using the call center are made simpler, more effective, and more efficient. Customer satisfaction is ensured by options like call recording, automatic call distribution, and call routing. At the same time, team members can provide high-quality service.



This call center system means that Nextiva can handle even the specified, high-volume customer service needs and technical support call centers.



Telephony via SIP Trunking


Businesses can migrate their Private Bench Exchange systems to the cloud with Nextiva SIP trunking. Suppose you don't need traditional phone lines or a Primary Rate Interface. In that case, you can save money, access advanced phone systems like voicemail to email, and have better call quality.





Businesses can opt for a metered or unmetered SIP trunking plan depending on the volume of incoming calls. As a result of SIP trunking, businesses can customize their phone service to the option that truly meets their needs.



Finding the Best VoIP Phone Providers on the Market


Check out our comprehensive review of the best VoIP solutions phone services if you'd like to explore other options.



One of the best VoIP providers for most businesses is Nextiva.


Best for companies that don't have in-house IT, Ooma Office


The most cost-effective all-in-one solution for less than 20 users is RingCentral.


App for solopreneurs and small teams: Grasshopper


If you need less than 300 minutes/user, Phone.com is the best option.


Customer service teams should use 6 Freshcaller.


Nextiva is a VoIP provider that goes above and beyond what is typically offered by a VoIP provider. Nextiva offers a wide range of options, including a CRM, a communication platform called Co space, a call center, and more, to help businesses improve productivity and overall performance. Nextiva is a one-stop-shop for communication, sales and marketing, and customer service for small and large businesses alike copyright 2022 Nextiva all rights reserved.

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