Nextiva Business Phone System Review 2023

Nextiva gives companies with a combined platform that combines organization phone, video conferencing, consumer, as well as cooperation administration. Its strategies provide fundamental calls, faxing, as well as video clip conferencing. They can additionally scale up to add customer service functions like call analytics, automated voicemail transcription, a customer care ticket, and also a sales tracking solution.

Founded in 2006, the firm is headquartered in Scottsdale, Arizona, and has offices in the U.S., Ukraine, and Mexico.

Nextiva is tied for the No. 1 area in our rating of the Best Company Phone Solution of 2022 and our Ideal VoIP Company Phone Equipment of 2022.

The company's cloud-based phone system supplies several attributes that little, as well as big companies, need in all of its strategies. These consist of limitless calling within the U.S. and also Canada, unlimited video calling, unrestricted web fax, and a totally free business as well as a toll-free phone number. Groups will also gain from Nextiva's team messaging, video, as well as collaboration functions in addition to its desktop as well as a mobile app.

You will require to upgrade to Nextiva's Professional plan if you desire conference calls as well as video clip conferencing, which can get pricey for small groups. You can conserve rather a bit per individual if you have a larger group, select to pay yearly, or devote to a three-year strategy, if you have a smaller group however still require many of the functions offered in Nextiva's Essentials intend you could want to think about Ooma's Business strategy. It costs $27.99 per customer each month and also supplies unrestricted domestic calling and progressed phone functions like a virtual receptionist, voicemail transcription, as well as ring groups. You also obtain video clip conferencing as well as assimilations with G Suite, Workplace 365, as well as Salesforce and also various other prominent client connection monitoring (CRM) software applications.

Nextiva likewise incorporates numerous prominent third-party platforms and software. It's a base strategy.

just links to Outlook and Google Contacts. You'll need to pick a higher-tier plan to unlock Salesforce, Hubspot, Zendesk, and various other assimilations as well as access to Nextiva's.

Nextiva provides services with a merged platform that integrates service phone, video client, conferencing, as well as cooperation management. Teams will likewise profit from Nextiva's team collaboration, messaging, and video clip attributes as well as its desktop computer as well as a mobile application.

If you have a smaller group but still need numerous of the features used in Nextiva's Fundamentals plan you may want to take into consideration Ooma's Enterprise plan.

Which Is Better: Nextiva or RingCentral?

RingCentral ties for the No. 3 spot on our Best Business Phone Systems rating of 2022.

Unlike Nextiva, RingCentral does not come with video calling with its preliminary plan. Both offer basic business VoIP phone services and can accommodate the needs of most small businesses. RingCentral's Essentials plan only offers up to 20 users whereas Nextiva can accommodate over 100 users. For small businesses, prices will be fairly equivalent. However, large businesses that can make use of Nextiva's Essentials plan will save money.

Neither business phone provider offers integrations on their base plan. However, if you upgrade, RingCentral offers more software integrations than Nextiva, including Microsoft 365,

Google Workspace, Slack, and popular CRMs like Salesforce, Zendesk, Microsoft Dynamics, and ServiceNow.

RingCentral's focus seems to be more on advanced phone services and offers features like hot-desking, multi-level auto attendant, and handling (monitor, whisper, barge, takeover). As a result, it may be a better option if you're looking for more robust call management.

Nextiva, on the other hand, has a stronger focus on overall customer service, with features like sales productivity, pipeline, service productivity, and ticket management as well as automated surveys and customer journey analytics. Therefore, you might want to consider Nextiva if your needs are more geared towards detailed customer service.

Which Is Better: Nextiva or Grasshopper?

Grasshopper ties for the No. 6 spot on our rating of the Best Business Phone Systems of 2022 and tied for No. 1 in our Best Small Business Phone Systems of 2022 rating.

Unlike Nextiva, Grasshopper offers pricing per month rather than per user. At only $29 per month for its Solo plan, it's cheaper than Nextiva if you have even two people using your business phone service. Although its Solo plan only supports one phone number and three extensions, you can add additional phone numbers for just $10 each per month.

Grasshopper's focus is exclusively on providing affordable phone service with the ability to choose a vanity, local, or toll-free business phone number. You also get all of the basic callings features a small business needs. These include a desktop and mobile app, texting, call forwarding and transferring, voicemail transcription, custom greetings and schedules, and detailed call reports.

Although Grasshopper supports conference calls of up to 10 people, it does not offer any video meeting features. However, the company is owned by GoToMeeting, a top-rated video conferencing platform.

You get started with a seven-day free trial of Nextiva's Essential plan by signing up online. If you want to purchase the Professional or higher plans, you will have to either fill out an online form or call a Nextiva representative to set up a software demo and start an account.

Here are some steps to follow to buy a Nextiva business phone system:

Choose a plan. Visit Nextiva's pricing plan to determine which plan works best, taking into account software integrations, as well as features like video conferencing.

Try it out. Request a seven-day free trial of the Essential plan or a demo of a higher-end plan and check out the features that matter most to you.

Set up your service. Order any phones and adapters you need from Nextiva, and request setup help from the company or work with Nextiva documentation to set it up yourself.

For more information, check out our guide on How to Buy A Business Phone System.

What Customer Service Does Nextiva Offer?

Nextiva offers 24/7 phone, email, and chat customer service with every plan. In 2020, Nextiva won a gold Stevie Award for customer service department of the year in the telecommunications industry. If you have a Professional or higher plan, Nextiva can provide on-premise training, live video conferencing, and webinars to help you get set up.

You can also take advantage of the company's well-organized online support center where you can access guides and tutorials, check your system status, reset your password, or submit a service ticket to Nextiva's support team.

How Does Nextiva Support Remote Employees?

Nextiva offers many ways to support remote employees. With the Nextiva App, employees can make or receive calls from a business number with their computer or mobile device. The app also allows employees to instant message one another and hold virtual meetings that include screen sharing capabilities. Call forwarding enables business calls to be forwarded to a personal or home number. Sequential/Simultaneous Ring features enable ringing multiple office, home, or mobile numbers sequentially or simultaneously. These features can also be schedule-based, routing calls based on your business schedule. If you prefer to keep things, even more, simple, you can take your Nextiva phone home and use it in the same way you would in the office with the same number and same extension.

What Does Nextiva Integrate With?

Nextiva offers a number of third-party integrations depending on the plan you choose. Its essential plan online integrates with Microsoft Outlook and Google contacts. The Professional plan also adds access to Nextiva's built-in CRM as well as integrations with Salesforce, Zoho, HubSpot, Zendesk, Microsoft Dynamics 365, Sugar CRM, NetSuite, and more.

If you subscribe to the Enterprise or Ultimate plan, you also get advanced Salesforce integrations and connections to Microsoft Teams, ServiceNow, and Oracle Sales Cloud.

Does Nextiva Have a Mobile Phone App?

Yes, Nextiva has a mobile app for smartphones, as well as a desktop app for laptops and desktop computers. It is available on all plans, though specific features are not available on all plans. The apps keep employees connected when they are away from the office or replace desk phones. The apps let employees send instant messages and texts, make and receive phone calls, share files and screens, and participate in audio and video conferencing. Users can switch calls between smartphones and computers and get voicemails as texts. Caller ID shows the company's business phone number, not the user's personal number.

Mobile apps for iOS and Android devices can be downloaded from the Apple App Store or Google Play. Users can download desktop apps for Windows and Mac from the Nextiva website.

Does Nextiva Have Unified Messaging?

Nextiva has unified messaging through the Nextiva app. Users can instant message, take calls, share screens, and participate in group chats with their colleagues. Both a desktop and mobile app are included in every plan, though you will only be able to handle phone calls with the Essential base plan.

Does Nextiva Have Video Conferencing?

Nextiva offers unlimited video conferencing with its Professional business phone and higher plans. However, the number of people who can participate in the call is limited to 250. You also get video conference recordings with the Enterprise and Ultimate plans.

Learn more in our video conferencing guide.

Does Nextiva Have Security Features?

Nextiva says it spends millions of dollars annually securing its network. It employs both equipment and procedures to protect physical data center facilities, which are located strategically to mitigate loss due to natural disasters and meet security standards set by ISO/IEC 27001 certification. The centers have uninterruptible power sources, and backup generators, and are equipped with climate control systems to keep equipment safe.

Server access requires passing through five checkpoints. Network connections are monitored continuously to ensure reliability, and Nextiva conducts third-party audits to find and fix vulnerabilities. It monitors calling activity for irregular or suspicious patterns to prevent fraudulent charges. Call encryption between all endpoints is available by request.

Is Nextiva HIPAA Compliant?

Yes, Nextiva offers cloud VoIP business phone services that comply with the Health Insurance Portability and Accountability Act (HIPAA) of 1996. This legislation provides privacy and security rules for medical information. Not all Nextiva features, however, are HIPAA compliant.

Nextiva also complies with Service Organization Control 2 (SOC 2) requirements that verify security for data stored in the cloud, as well as payment card industry data security standards (PCI Compliance).

What Hardware Does Nextiva Offer?

Nextiva sells and rents IP phone hardware that is set up to work with its system. You can also use Nextiva on desktops, laptops, tablets, and smartphone handsets through Nextiva apps. Many existing desk phones are also supported either directly or through adaptors that let them connect to Nextiva's cloud-based system.

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