What is FreshDesk ?


Freshdesk is a customer support software that helps companies provide better customer service by allowing them to manage customer inquiries and interactions through a unified platform. It includes features such as a ticketing system, a customer self-service portal, and a knowledge base. It can be used to handle customer inquiries via email, phone, and social media, as well as track and analyze customer interactions. It also offers a mobile app for customer support teams to access from anywhere. Freshdesk is a SaaS (Software as a Service) solution and is available on a subscription basis.


Freshdesk is a cloud-based customer support software that provides a range of tools and features to help companies manage customer interactions and inquiries. It is designed to be user-friendly and easy to use, and it can be tailored to meet the specific needs of different businesses.


One of the key features of Freshdesk is its ticketing system, which allows companies to track and manage customer inquiries and issues. Customers can submit tickets through various channels, such as email, phone, and social media, and the software automatically assigns them to the appropriate agent or team. This allows for a more efficient and streamlined workflow, as well as better tracking and reporting of customer interactions.


In addition to its ticketing system, Freshdesk also offers a customer self-service portal, where customers can find answers to common questions and access information about their accounts or orders. This can help reduce the number of tickets submitted to customer support teams, as well as improve customer satisfaction.


Freshdesk also comes with a knowledge base feature that allows companies to create and manage a library of articles and FAQs that customers can access to find answers to common questions. The knowledge base can be customized and branded to match the company's website, and it can be made available to customers via the self-service portal.


Other features of Freshdesk include:


1 - Multi-channel support: Freshdesk allows you to manage customer interactions via email, phone, social media, and web forms, all in one place.

2 - Automation: Freshdesk has automation features such as triggers, macros, and SLA policies that help you speed up your support process and free up your support agents’ time.

3 - Reporting and analytics: Freshdesk provides detailed reports and analytics, which can help you understand customer behavior, identify areas for improvement, and measure the performance of your support team.

4 - Collaboration: Freshdesk includes tools for internal collaboration, such as assignment rules, internal notes, and private comments, which help support teams to work together more efficiently.

5 - Mobile app: Freshdesk has a mobile app that allows you to access your support tickets and respond to customers on the go.

Overall, Freshdesk is a comprehensive customer support software that can help companies improve their customer service and increase customer satisfaction. It can be used by businesses of all sizes and industries, and it is available on a subscription basis.


Freshdesk is a customer support software that provides a range of tools and features to help companies manage customer interactions and inquiries. Its key features include a ticketing system, a customer self-service portal, and a knowledge base. It also offers multi-channel support, automation features, reporting and analytics, collaboration tools, and a mobile app. Freshdesk is user-friendly, customizable, and can be used by businesses of all sizes and industries. With its powerful features, Freshdesk can help companies improve their customer service and increase customer satisfaction. Freshdesk is available on a subscription basis and can be easily integrated with other software and systems.

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